Member Contact Agents are located out of Black River Falls, WI. In this position, you are responsible for answering incoming calls and providing exceptional, efficient service while handling member requests and inquiries.
If you have excellent communication, organization, and computer skills, are dedicated to exceptional customer service, and thrive in a fast-paced work environment, CCU could be the right fit for you! Related financial industry or multi-phone line experience is preferred but not required.
Essential Duties Include:
- Answers incoming calls and determines appropriate action. Provides service requested or transfers to a specific individual to better assist the member.
- Assists members with inquiries and/or problems – researches and resolves whenever possible.
- Performs transactions on accounts.
- Schedules appointments.
- Provides account information and when appropriate, encourages electronic access to such information, such as CCU Online, CCU Mobile, CCU Talk, and CCU Pay. Gives direction to members to enroll in such services.
- Assists members with troubleshooting and navigating CCU’s products and services, including the CCU website and e-services.
- Performs domestic and international wire transfers.
- Learns and keeps up to date knowledge on CCU debit and credit card products and services; assists with related reporting functions as needed.
- Learns and keeps up to date knowledge on fraud trends; monitors account and assists members through fraudulent or suspected fraudulent activity as needed.
- Communicates to members in a professional, courteous manner through various communication channels, including phone, emails, and other messaging/communication platforms.
- Learns and keeps up to date on all CCU products and services.
- Educates members on products, services, fees, and policies; promotes and cross-sells CCU products and services based on member’s needs.
For full job description and application instructions visit our website at www.coopcu.com
Co-op Credit Union is a financially strong, mission-driven credit union. We offer a professional work environment that is dedicated to employee development, community, and serving our member-owners. We look forward to welcoming new talent to our team as we grow!
Co-op Credit Union is an Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities.
